Overview
Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we cannot offer you a full refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Customized items cannot be returned for a refund. Your approval of the mockup indicates your agreement that these items cannot be refunded. If your item arrives damaged or defective, please reach out to us at angelaleechen@gmail.com and we will work hard to resolve the issue.
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 5 business days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at angelaleechen@gmail.com.
Sale items
Sale items will be refunded at the sale price.
Defective or Damaged Items
You must contact us within 30 days of receipt. At our discretion, we may choose to replace items or refund, if items are defective or damaged. Send us an email at angelaleechen@gmail.com
If your exchange is approved, please send your defective or damaged item to: 607 Briarwood Drive, Suite 4, Myrtle Beach SC 29572.
Shipping returns
To return your product, you should mail your product to: 607 Briarwood Drive, Suite 4, Myrtle Beach SC 29572.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
The time it may take for your exchanged product to reach you may vary, as items are made to order.
If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We cannot refund you before we receive your returned item.
Need help?
Contact us at angelaleechen@gmail.com for questions related to refunds and returns.